Frequently Asked Questions
Shipping Information
Delivery typically takes 4-6 business days after order confirmation.
Express Carriers:
EU Shipping Countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Poland
- Portugal
- Slovakia
- Slovenia
- Spain
- Sweden
Warranty Coverage
All products come with a 1-year manufacturer’s warranty covering defects in materials and workmanship. For warranty claims, please contact our support team with your order number and a description of the issue.
Off-Road Usage
Many of our e-bikes are suitable for off-road use with features like:
- Fat tires (4″ width)
- Powerful motors (up to 1000W)
- Durable suspension systems
Check individual product specifications for terrain recommendations.
Battery Life
Battery performance varies by model and usage conditions:
- Average range: 40-80 km per charge
- Charging time: 4-6 hours
- Battery lifespan: 500-800 charge cycles
For optimal performance, avoid complete discharges and store in moderate temperatures.
Assembly Requirements
Our e-bikes arrive 85% assembled. Typical assembly includes:
- Attaching the front wheel
- Installing the handlebars
- Mounting pedals
- Adjusting seat height
Estimated assembly time: 30-45 minutes with basic tools included.
Payment Methods
We accept:
- Visa/Mastercard credit/debit cards
- Bank transfers
- Stripe payments
All transactions are securely processed with SSL encryption.
Legal Notice (EU Compliance Information)
This electric bike is equipped with a 1000W motor and can reach speeds exceeding 25 km/h.
Under EU regulation (EN15194), electric bicycles intended for public road use must be limited to 250W continuous motor power and a maximum assisted speed of 25 km/h.
The Eahora Terra II is intended for off-road use, private property, or regions where higher power eBikes are legally permitted.
It is the buyer’s responsibility to check and comply with local regulations in Estonia, Latvia, or Lithuania before using this product on public roads.