Privacy Policy

1. How Do We Handle Your Information?

When you purchase goods from our store, as part of the buying and selling process, we collect personal information you provide, such as your name, address, and email address. To verify and protect your identity, we utilize Signifyd, a third-party fraud detection platform that is 100% private and secure.

When you browse our store, we automatically receive your computer’s Internet Protocol (IP) address. This helps us understand your browser and operating system to improve your experience.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SMS Marketing (if applicable): For promotional purposes, we may send marketing SMS messages to the phone number you provided. You can opt out at any time (see Section 2 for details).

2. Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a product, we imply that you consent to our collection and use of that information for those specific purposes.

If we request your personal information for other reasons, such as marketing, we will either directly ask for your consent or provide you with the opportunity to refuse.

How Can I Withdraw My Consent? If you change your mind after opting in, you may withdraw your consent for us to collect, use, or disclose your information at any time by contacting us at support@buyebike.shop.

For SMS marketing, you can opt out by replying with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any marketing message. You may receive a confirmation message after opting out. Note that attempting to opt out by other means is not considered a reasonable method.

3. Disclosure

We may disclose your personal information if required by law or if you violate our Terms and Conditions.

4. Payment

If you choose a direct payment gateway to complete your purchase, our platform (powered by Stripe) will store your credit card data. This data is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the transaction. Once the transaction is complete, your purchase transaction information is deleted.

All direct payment gateways we use adhere to PCI-DSS standards, which are managed by the PCI Security Standards Council—a joint effort by brands like Visa, MasterCard, American Express, and Discover. These requirements ensure that our store and its service providers handle credit card information securely.

For more information, you may also review Stripe’s Privacy Policy.

5. Third-Party Services

In general, the third-party providers we use (such as Signifyd for fraud detection and Stripe for payment processing) will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and transaction processors, have their own privacy policies regarding the information we are required to provide for purchase-related transactions. We recommend reading their privacy policies to understand how your personal information will be handled.

Please note that some providers may be located in jurisdictions different from yours or ours. If you choose to proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction where that provider or its facilities are located. For example, if you are in the EU and your transaction is processed by a payment gateway in the United States, your personal information may be subject to U.S. laws, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

Links: When you click on links in our store, they may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

Google Analytics: Our store uses Google Analytics to help us understand who visits our website and which pages are viewed. Google Analytics collects data such as your IP address and browsing behavior, as outlined in their Privacy Policy.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional generally accepted industry standards.

7. Cookies

We use cookies to enhance your experience on our website. Below is a list of cookies we use, so you can choose whether to opt out:

• sessionid: A unique token, session-based, allows us to store information about your session (e.g., referrer URL, landing page).

• shopifyvisit: No data held, persists for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits.

• shopifyuniq: No data held, expires at midnight (relative to the visitor) of the next day, counts the number of visits to the store by a single customer.

• cart: A unique token, persists for 2 weeks, stores information about the contents of your shopping cart.

• securesession_id: A unique token, session-based.

• storefront_digest: A unique token, indefinite duration, used to determine if the current visitor has access if the store is password-protected.

8. Age of Consent

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this website.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make significant changes to this policy, we will notify you here to ensure you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so we can continue to sell products to you.

10. What Information Do We Collect?

We collect information from you when you register on our website, place an order, participate in a contest or sweepstakes, respond to communications such as surveys or emails, or engage in other website features. When ordering or registering, we may ask for your name, email address, mailing address, phone number, credit card information, or other details. However, you may visit our website anonymously.

We also collect information about gift recipients to fulfill gift purchases. This information is not used for marketing purposes.

Like many websites, we use cookies to enhance your experience and gather data about visitors and visits to our website. See Section 7 ("Cookies") for more details.

11. How Do We Use Your Information?

We may use the information we collect from you when you register, make a purchase, participate in contests or promotions, respond to surveys or marketing communications, browse the website, or use certain features in the following ways:

• To personalize your website experience and deliver content and products that interest you.

• To improve our ability to respond to your customer service requests.

• To process your transactions quickly.

• To manage contests, promotions, surveys, or other website features.

• To send periodic emails if you have opted in to receive our email communications (see Section 14 for opt-out details).

By subscribing to BuyEBike text notifications, you agree to receive automated marketing text messages about our products and services at the phone number you provided. Message frequency may vary. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out, or HELP for customer support. You may receive a confirmation message after opting out.

12. How Do We Protect Your Information?

We implement various security measures to maintain the safety of your personal information. Your data is stored behind a secure network, accessible only to a limited number of individuals with special access rights who are required to keep the information confidential.

When you place an order or access your personal information, we use a secure server. All sensitive or credit information you provide is transmitted via Secure Socket Layer (SSL) technology and encrypted in our database, accessible only as described above.

13. Do We Disclose Your Information to Third Parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties, except as described below:

• To trusted partners who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep this information confidential.

• When we believe disclosure is necessary to comply with the law, enforce our website policies, or protect our or others’ rights, property, or safety.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other purposes.

14. How Can You Opt Out, Delete, or Modify Your Information?

To modify your email subscription preferences, contact us at support@buyebike.shop. Note that due to email production schedules, you may receive emails already in production.

To delete your online account information from our database, contact us at support@buyebike.shop. We may retain information about individual sales transactions to provide services and maintain records.

Third-Party Links: We may include third-party links on our website for added value. These linked sites have their own privacy policies, and we are not responsible for their content or activities. However, we welcome feedback about these linked sites (e.g., if a link is broken).

15. Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at support@buyebike.shop.

Note: For more details about our Shipping Policy, Refund Policy, or Warranty Policy, please contact us at support@buyebike.shop, and we will provide the information directly.

Last Updated: March 22, 2025